Full Time nanny job available starting Thursday, Dec 01 - $25/hr
Posted 11 days ago by a parent
Full Time, starting Thursday, Dec 01
Jacksonville, FL 32202
$25/hour on 5 days per week
About this nanny job
Customer Experience Associate, Sitter Pro
We are looking for a dynamic, high-performing, and results-driven individual to join UrbanSitter’s Sitter Pro team. This team is responsible for nurturing and growing relationships with our existing nanny agency partners and selling our B2B software to new agencies. The ideal candidate is delighted in supporting customers, is detail-oriented, loves problem identification and solutioning, and is customer-centric.
The Customer Experience Associate will be responsible for overseeing aspects of customer support and account management within the Sitter Pro department under the direction of the Director. You will have a diverse set of responsibilities, but mainly supporting the needs and helping maintain the current relationships with our agency partner.
This role has long-term growth potential to shift into more responsibility and tasks as the position matures over time.
Key Skill Sets Required:
Passion for the customer experience and reducing customer effort and pain-points
Ability to support users with the willingness to learn and grow into the role along the way
Strong communication skills (both verbal and written)
Intellectual curiosity with excellent problem-solving skills
Organized and process-oriented in approach
Ability to think critically and react to potential issues, ideas, or customer needs.
Desire to work with a collaborative team dedicated to providing exceptional customer service.
A high degree of integrity and professionalism
Who You Are:
BA or BS in a Communications or Business related field
1-3 years of professional experience in a customer-facing role
Competitive salary between $50-$55k, based on experience
Please send your resume and cover letter indicating your interest to [removed]
Nanny job details
Who you'll nanny for
Nanny job schedule
- MON: During the day
- TUE: During the day
- WED: During the day
- THU: During the day
- FRI: During the day