Founded by busy parents and backed by a team of smart people who want to make a difference, UrbanSitter is building the world's first childcare marketplace, where parents and babysitters meet through shared connections. We're providing flexible on-demand child care solutions for families, while helping caregivers find babysitting jobs and nanny positions.
UrbanSitter leverages personal connections to help parents pinpoint babysitters who have been hired and reviewed by friends, parents from school or local parenting groups. Our real-time scheduling and mobile payment technology brings the power of efficiency to an otherwise old-fashioned process.
Do you share our passion for helping families? Join our team today.
UrbanSitter is a leader and innovator in the on-demand economy, reinventing the process of finding trusted childcare. UrbanSitter leverages web, mobile apps and the social graph to power a marketplace that connects parents to the babysitters most trusted by their community with the added convenience of real-time booking and payment. In doing so, we empower both parents and sitters to balance and pursue their choice of education, career, family and self.
UrbanSitter is located in the heart of the Financial District in San Francisco. The company offers competitive salaries and benefits that include comprehensive health coverage, stock options, babysitting credits, and team building activities. UrbanSitter was named Best Consumer Application or Service in the San Francisco Business Times Technology & Innovation Awards and San Francisco Magazine’s Best Babysitting Service in both 2015 and 2016.
About the Job
Our Member Services team is looking for a new full-time Associate! We are a small, hard-working team operating in a company in its high-growth, startup stage, so we'd love to bring on a new teammate that is highly motivated and well-rounded.
The responsibilities of this role are dynamic and will regularly call upon your ability to independently solve problems, prioritize, and be inventive. For this reason, this role is great for those looking for a fast-paced, challenging customer-facing position.
The Associate position is essential to the success of our Member Services team. We're looking for a positive, collaborative, and driven individual who enjoys supporting our members via email. To be successful in this role, you must be passionate about helping others and interested in written communication. We look forward to hearing from you!
Provide quick, accurate, and friendly service to the UrbanSitter community
Compose thoughtful and accurate messages or customize prepared responses to customer emails and/or chats, including in urgent situations
Identify and escalate issues appropriately
Research, troubleshoot, and report problems using available resources
Arbitrate situations between parents and sitters
Moderate user-generated content
Monitor and control numerous concurrent tasks
Proactively and independently work to meet targets and goals
Proactively suggest and lead projects to improve the efficiency and effectiveness of our department, as approved by your manager.
Actively monitor team reports and platform behaviors to identify problematic actors and keep the community safe, trusted, and in-line with our terms of service
Be an active member of at least one specialized support team (Trust & Safety, Reliability, Payments, etc.) and be able to document processes and procedures for that team as well as train others in your specialty
You are able to work a flexible schedule including Fridays, Saturdays, and Sundays on a regular basis
You are passionate about the childcare marketplace and providing an outstanding member experience
You are patient, empathetic, and possess a unique ability to manage a dynamic workload
You embrace change, learn quickly, and act accordingly in an ever-changing environment
You are able to work under pressure and rise to meet challenging situations
You are a skilled and eloquent writer
You possess strong communication and interpersonal skills
You are always willingness to learn new tasks
You are comfortable with technology and are able pick up new technology quickly
You are fluent in English
Our Ideal Candidate
You have 1-2 years of relevant experience.
You are available to work until 7:00 PM on some or all of your work days
You are an active, passionate UrbanSitter user
You are familiar with support ticketing systems, especially ZenDesk
You have professional experience communicating on social media
You have professional experience with Trust & Safety in an online marketplace
You have professional experience with accounting tools such as Braintree or Forte
You are familiar with browser-specific nuances and troubleshooting
You have professional experience supporting or testing a mobile application (specifically on iOS or Android devices)
You have a high-level proficiency in Excel and/or Google suite of collaboration products
You are fluent in Spanish
To apply, please submit the following via email to email@example.com with the subject line "Member Services Associate":
A brief cover letter: tell us about your experience, achievements, interests, and why you want to work at UrbanSitter
We are always looking for great talent! Feel free email us at firstname.lastname@example.org and tell us why you’d be a good fit for UrbanSitter so that we can keep you in mind for the future.
Searching for a date night babysitter, full-time nanny, or last minute child care?
Look no further than UrbanSitter, the most powerful of all babysitting websites.
Unlike traditional babysitter or nanny agencies, UrbanSitter connects you with baby sitter reviews
written by parents you know and trust, and helps you book babysitters and nannies instantly on-demand.
What sets UrbanSitter apart is its amazing local network of babysitter and nanny recommendations from parents
you’re connected with through school, moms and dads groups or social networks.
Sign up for free to start your babysitter search today.
Start with a babysitter or nanny search by date or post a job to find available babysitters and nannies.
Then, use custom filters to find a baby sitter in your neighborhood with your qualifications such as a background check,
child and infant CPR certification, babysitter with car, or special needs experience.
Babysitter profile videos, response times, number of repeat families, ratings and UrbanSitter reviews
help you decide on the best baby sitter for your family. Conveniently,
all babysitters in the app have an online calendar with their real time availability,
so you can book a baby sitter in minutes or with a few taps from our babysitting app.
Sign up for a free UrbanSitter account now.