Trust and Safety at UrbanSitter

The trust and safety of our members and their families is of the utmost importance. We strive to provide members with as much information as possible to make well-informed decisions. Every sitter on UrbanSitter has passed a background review, including a series of automated and manual safety checks.

Trusted Referrals for Peace of Mind

Connections

See how you’re personally connected to sitters through Facebook friends, LinkedIn connections, your child’s school, parenting groups, and hundreds of other trusted local groups.

Repeat Families

Want a sitter who is loved by other families? Look for repeat badges to see how many families have booked a sitter more than once.

Reviews and Recommendations

Check out candid reviews and recommendations from other parents who have hired the sitter previously or know the sitter personally.

Detailed Sitter Profiles

CPR Training Badge

Sitters who have a CPR badge on their profile have been confirmed by UrbanSitter as CPR-trained with verified providers such as the Red Cross and American Heart Association. Other sitters may list CPR training on their profiles, but that training has not been confirmed by UrbanSitter.

Verified US Bank Account

Sitters who accept credit card payments have a verified US bank account on file with us.

Background Checks

A background check badge indicates that a sitter has cleared the following in the last 12 months:

National Criminal Search
National and State Sex Offender Search
SSN Trace
Global Watchlist Search

Additional background checks are available for a fee. Reach out to our Member Services Team at support@urbansitter.com to request additional background checks.*

*Sitters must authorize the background check

Privacy and Security are Top Priorities

Safe Messaging

Your contact information is only shared with another member when a booking is confirmed.

Parent Authenticity

All parents go through an authentication process before they can book sitters.

Payment Protection

UrbanSitter works with industry leaders to ensure payments are processed securely.

Industry-Respected Trust and Safety Partners

UrbanSitter partners with several different Trust and Safety companies in the above initiatives including: Checkr, EvidentID, Braintree, and IDology.

Automated and Manual Safety Checks

Prior to becoming available for hire on UrbanSitter, each sitter must pass a background review that includes:

National Sex Offender Registry

We check all sitters against the National Sex Offender Registry based on the name and date of birth they provide.

Global Watchlist

As of August 2017, all new sitters joining UrbanSitter are checked against the Global Watchlist via our trusted partner EvidentID.

Public State and County Criminal Records

As of August 2017, all new sitters joining UrbanSitter are checked by name, location, and date of birth against publicly available digital national records.

Human Element

All sitter profiles are reviewed by a person, not just a computer.

Member Services Team

7 Days a Week

Our Member Services Team is here 7 days a week to guarantee the very best in trust and safety.

Enhanced Background Checks

You can request an enhanced background check or a motor vehicle check for a sitter if they don’t already have one. Email us for details on options and pricing.

Booking Support

UrbanSitter provides support for payment, reliability and member concerns for all bookings scheduled via the UrbanSitter platform.