Trust and Safety

They're the top priorities at UrbanSitter.

That's why every sitter, nanny and caregiver is background checked. Each caregiver profile is individually reviewed by our Trust & Safety team. Our aim is to provide members with transparency and information to make informed decisions.

How UrbanSitter leads the way in trust

Personalized recommendations
Unlock your personal network to find caregivers through Facebook friends, neighbors, your child's school, parenting groups and hundreds of other trusted local groups.
Repeat business
Find out who's popular among families with caregiver profile stats—15 repeat families says a lot!
Candid reviews
Get the inside scoop with verified reviews and recommendations from families and caregivers.

Peace of mind in every profile

Every caregiver profile is thoroughly reviewed by our trained team of Trust and Safety specialists, not just a computer.

Annual Background Checks
A background check indicates that the nanny, sitter or caregiver has cleared the following in the last 13 months: Sex Offender Search, Global Watchlist Search, County Criminal Search, and National Criminal Search.
Responds Quickly to New Families
Caregivers with this badge typically respond in 24 hours or less to new families.
Caregivers with this badge maintain a 90% or better completion rate on all bookings.

Want to learn more about what goes into a nanny background check or how to do a background check on a nanny? Read our FAQ.

Setting a new bar for privacy and security

Safe Messaging

The contact information on your profile is only shared with another member once the booking is confirmed.

Member Authenticity

All families go through an authentication process before they can book caregivers.

Payment Protection

UrbanSitter works with industry leaders to ensure your information is stored safely and payments are processed securely.

Industry-Respected Trust and Safety Partners

UrbanSitter partners with several different Trust and Safety companies in the above initiatives including Checkr and Stripe.

Member Services Team

7 Days a Week

Our award-winning member services team is here 7 days a week to guarantee the very best in trust and safety.

Upgraded Background Checks

You can request an upgraded background check or a driving record check package for a caregiver. Email us for options and pricing.

Booking Support

We provide support for payment, reliability and member concerns for every booking scheduled through UrbanSitter.