Yes. Every babysitter, nanny, and caregiver on UrbanSitter must complete a background check before their profile can be seen. Background checks are processed annually by Checkr. See what’s included in the background check.

Every babysitter, nanny, and caregiver you see on UrbanSitter has already completed a background check as shown by the shield on their profile. Caregivers do not have a visible profile nor can they apply for jobs until their check is completed. If a caregiver’s background check expires, they cannot apply for jobs until a new check is completed.

Yes. Families can leave reviews about bookings that were arranged through UrbanSitter. Each review is related to a completed booking, so you know it reflects a real experience. You can also see how many families have booked a caregiver again.

Caregiver profiles include helpful details such as reviews from families, repeat bookings, response time, years of experience, certifications (like CPR), and a personal bio. Families can also see when the caregiver completed their most recent background check and how many total bookings they have completed.

Your contact details are only shared after a booking is confirmed by both the family and caregiver. All credit card payments are processed securely through Stripe, and your financial information is never shared with others.

Many families start by reviewing caregiver profiles carefully, paying attention to reviews, repeat bookings, and response rates. You can also browse caregivers recommended by families from your child’s school or local parenting groups. Every caregiver on UrbanSitter is background checked, so you can feel confident as you search.

UrbanSitter requires all families to complete an authentication process before they can book. You can also view a family’s profile, including how long they’ve been a member and any reviews left by caregivers.

UrbanSitter provides several safety features for caregivers. UrbanSitter requires all families to complete an authentication process before they can book. All communication before a booking is confirmed happens through the UrbanSitter app, keeping your personal contact information private. Payouts are processed securely through Branch, so you never need to handle cash or share bank details directly with families. You can also report any concerns to our Trust and Safety team, who are available to help.

All UrbanSitter online payouts are handled by Branch, an industry leader in financial technology that works with a partner bank to provide secure banking services. Through Branch, you get paid directly after each job is completed, and your financial information is never shared with families. If there is ever a payment issue, our Member Services team is here to help resolve it. Learn more about Branch payouts.